Purple Doesn’t Offer Refunds on Opened Products, but Douglas Does.
Imagine spending over $3,000 on a mattress, discovering you're not a fan, and then you can't get your money back. That's the risk you run when you buy from Purple.com.
Purple will only allow you to exchange your purchase for more Purple products. And with their least expensive queen-size mattress selling for more than $3,300 CAD, you might end up spending even more on an upgrade during the exchange process instead of just getting your money back. If you don't care for Purple's GelFlex Grid®, chances are you won't like the other Purple mattresses much, either.
You can rest easy with Douglas. A queen-size mattress costs $799, and you get 365 nights to try it out. If you think it's not for you, that's no problem. Douglas will give you your money back, pick up your mattress, and donate it to a local charity when possible.